Please note that credits are subject to manufacturer claim processing timelines. We will notify you once approved.

Regardless of the date replacement parts are purchased, claims submitted outside of the unit’s warranty coverage will not receive credit.

Remember, you must provide a case number from the manufacturer tech support on all controls and drives. A case number is now required for an AAON Compressor Claim. Please take a look at our Warranty Policy and Process for more information.

Parts Requested

FAULTY PARTS MUST BE RETURNED TO BCS WITHIN 10 BUSINESS DAYS OF REPAIR TO RECEIVE CREDIT.

Additional Documentation

Pictures of parts that are damaged, missing*, installed/wired incorrectly, and/or leaking are required for warranty submission. Pictures of the unit and all motor and/or compressor nameplates are also required. Video must be provided for any equipment making irregular sounds so that vendor warranty admins can evaluate the issue. Freight is not covered under the warranty policy.

Credit may not be issued for parts not returned to BCS within 10 business days. If for any reason the warranty claim is denied, it is the technician's responsibility to return to the site and gather any/all appropriate information. If BCS is unable to receive warranty credit due to incorrect information, unreturned parts, or lack of case number, no credit will be provided to the customer. Form must be fully filled out or no claim can be filed with the manufacturer.

*Photos of missing parts should show where missing parts should be.

Upload Photos

Please use the field below to upload photos in JPEG format. If video submission is required, kindly email it separately to warranty@bldgcontrols.com.

AAON Claims

AAON now requires a picture of the unit and all motor and/or compressor nameplates. Failure to include it will result in claim rejection. A case number is now required for any AAON Compressor claim.